Once you have made your booking via our website, the details will be sent to the local transfer supplier, please ensure that all your travel details are consequenly correct, if you state any mistake please contact us. The local supplier cannot be held responsible for booking error made by incorrect information given.
The transfer duration is indicated on the site at the vehcile selection stage, it is an estimated duration that can vary according to traffic and local road conditions. It is not a contractual duration and if the transfer last longer, complaints for transfer duration cannot be accepted. Shared transfer will make several stops on the way that can not be forecasted at booking stage, then the duration is purely estimated and may differ from the information advised on the site.
One piece of checkin luggage 70*47*21 and one hand luggage are accepted per person. If you have additionnal luggage or baby travel items or wheelchair or any other special equipment, please contact us or book them online so that the local supplier can be advised. It is essential that you tell us in some way if you travel with additionnal items, as failure to do so may result on additionnal cost on your transfer date at destination.
If you have not been able to amend it on line, on the My Booking section, please email us with your new travel details and we will do it for you. Some price change may occur in some circumstances .
Private transfers are usually door to door, shared transfer may drop you to a nearby location Shared transfer do not go to private addresses, you will need to indicate us the nearest hotel so that the shared transfer can stop there.
This can be made on line or by contacting us, please check our term and conditons, as often as possible we try to promote free of charge cancellations.
If you need an adapted vehicle please contact us if this is not bookable on line. If you have a foldeable wheelchair, please also advise when you have completed your booking to ensure there is enough space in the vehicle.
The supplier hold an insurance, either on the vehicle or a public liability insurance. It is however suggested that you contract your own insurance for your whole trip.
This cannot be guaranteed, but on a private transfer this can be requested.
Please contact us with all the details, pets travelling in the plane may be accomodated in transfer but this needs to be checked locally with the local transfer company.
If you can not book it online, please email us the details as we can provide any transfer on request.
Please email us the details and we will be more than happy to help you with your transfer.
This is not our speciality and we may not be the most competitive for this request. However we can provide group transfer at very reduced rates.
We can provide any transfer on request, if we cannot get the requested model we may be able to provide a similar standard of vehicle.
Please send us the details of your itinerary and we will send you a quote for this specific transfer with multiple stops.
Payment is made online or by bank transfer, please email us if any question may arise.
We do not take the payment directly, it is made via a third party intermediary like paypal or other financial institution who offer secured 3D system with encrypted data. Your bank card details are fully secured by those financial third party.
All the contact and location details are on your voucher send to your email when you confirm the booking. You must travel with your voucher as your driver can identify you locally with this document. If you have any issues finding your driver on arrival or departure, please contact the emergency number provided on the voucher, do not leave your location withouth first contacting the local supplier.
At airport the driver will be waiting for up to 60 minutes after the arrival time of the flight or the agreed pick up time booked , whichever is the latest. After this time if the client have not showed up the driver will be realeased at full cost, unless the client advised of the delay in which case based on availablity the driver may be able to wait. The additionnal waiting time may incur a charge payable on the spot by the customer.
At Hotel, Appartment or private address or pick up in City the waiting time is 10mn after the agreed pick up time, passed this time the driver will be released and full cost will apply.
At Train/Bus Station or Port the pick up time is 20mn after the arrival time of the train or boat, or the booked pick up time whichever is the latest. After this time if the client have not showed up the driver will be realeased at full cost, unless the client advised of the delay in which case based on availablity the driver may be able to wait. The additionnal waiting time, may incur a charge payable on the spot by the customer.
For private transfers, the pick up time will be automatically showing on your voucher and it is confirmed when you finalize the booking, For shared transfer you will need to follow the instructions on your voucher and contact the local supplier maximum 24h00 prior to your departure date.
You decide on whether to tip the driver or not, it is not included on the price. The driver must not claim for any tips, industry standard reward good service and in some country like North America it is part of the transfer culture to tip the driver.
Once you have met the driver or assistant at the airport the longest you will wait is 01h00.
Please advise the supplier on the telephone number stated on your voucher as soon as you are aware of your flight being delayed. For private transfers the supplier will try to arrange his planning to suit your new arrival, sometimes it may not be possible or a supplement may apply, we suggest you claim those to your insurance. Be sure we will do our utmost to help with any amendment free of charge. If you do not advise of the delays the booking may be supplied as per the initial travel details, it is essential that you informed the contact details on the voucher in such case.
Client travelling under the influence of alcohol or illicit substance and causing issue, threat to other passenger and driver may be denied their transfer and the police may be contacted.
The transfers are smoke free, it is forbidden to smoke in any vehicle.
We are sorry that our service was not up to the standard, please contact us within 28 days of your return transfer, the complaint will be dealt with.
The local supplier is responsible for the luggage loaded in the boot during the transfer time. The damage must be brought immediately to the attention of the driver, documented with pictures and the emergency contact of the supplier called to notify the damage. The supplier is not responsibile for the personnal belonging not travelling in the luggge boot which are the responsibility of the client.